Effective Date: October 1, 2025
Provider Name: The Wellness Collaborative
- ASWB ACE Provider # 2004
1. Purpose and Commitment
The Wellness Collaborative is committed to delivering high-quality continuing education (CE) in alignment with ASWB ACE and NBCC ACEP standards. Participants may raise concerns about any aspect of our programs (content, delivery, accessibility, instructor conduct, administration, billing/refunds, certificates, or compliance). All complaints are reviewed promptly, fairly, and confidentially.
2. Guiding Principles
- Accessibility: Open to all participants without discrimination or retaliation.
- Timeliness: Acknowledgement within 10 business days; target resolution within 30 business days.
- Transparency: Process and outcomes communicated in writing.
- Documentation: Complaints and resolutions retained at least five (5) years per ASWB/NBCC standards.
- Escalation: Internal appeal available; external review options provided (ASWB/NBCC).
3. Complaint Submission Process
Submit complaints via:
- Email: hello@wellnesscollaborative.io
- Phone: 802-316-8288
- Mail: The Wellness Collaborative, 125 College St. Flr 3, Burlington, VT 05401
Please include: your name and contact information; course title/date/instructor (if applicable); description of the issue; and any desired resolution. Anonymous complaints are reviewed to the extent possible (response may be limited without contact details).
4. Review and Resolution Procedures
- Acknowledgement: The CE Administrator (or designee) confirms receipt within 10 business days.
- Initial Review: We gather relevant information and consult instructors/staff as needed.
- Resolution:
- Content/instruction concerns may involve the course developer, subject matter expert, or Director of Continuing Education.
- Administrative/technical issues are addressed by the CE team with the participant.
- A written summary of findings and resolution is provided.
- Appeal: If dissatisfied, the participant may appeal in writing within 15 business days. The Program Director or an appointed Ethics/CE Review Committee will issue a final written determination.
5. External Review Options
If you believe the complaint was not resolved in accordance with standards, you may contact:
ASWB ACE
Association of Social Work Boards (ASWB) – ACE Program
https://www.aswb.org/ace • 800-225-6880
NBCC ACEP
National Board for Certified Counselors (NBCC) – ACEP Program
https://www.nbcc.org/acep • 336-547-0607
6. Record Retention
We maintain complaint records (correspondence, notes, resolutions, appeals) for at least five (5) years in secure, access-restricted systems. Records inform ongoing quality improvement and compliance.
7. Policy Review
Reviewed annually and updated as needed to reflect changes in ASWB/NBCC standards, laws, or organizational practices. The current version is available upon request and on our website.
8. Contact Information
Continuing Education Administrator
The Wellness Collaborative
Email: hello@wellnesscollaborative.io
Phone: 802-316-8288
Mailing Address: 125 College St. Flr 3, Burlington, VT 05401